xixnet.com^® Tech Support

Dial-up Configuration Instructions:

If you prefer to set your computer up manually instead of using our Auto-Setup program. Please see the instructions below for your operating system.

• Windows 95, 98 and ME
• Windows XP
• Apple OS X

Useful links:

• www.propel.com for Propel Accelerator FAQ's.
• www.propel.com for Propel Accelerator 3.0 documentation.
• www.microsoft.com for Internet Explorer browser support.
• www.mozilla.org for Mozilla browser support.
• www.opera.com for Mozilla browser support.

Email Support:

Email our Tech-Support team anytime. Just fill out the form below and press the Submit button.

Telephone Support:

Before Calling:

• If you can connect to the internet but not to your email or homepage (Our website), them please make sure we are not down for maintenance. You can do this by hitting the main web site at www.xixnet.com. If you see the down for maintenance page instead of our normal web page we are down for maintenance. We normally go down for maintenance at 3:00am each morning. This usually takes less than 10 minutes.
• If you can not connect to the internet with your Dial-up connection please follow these steps:
1. Reboot your system.
2. Try Running the xixnet.exe Setup Program to re-configure your system. You can download it by clicking here.
   This program can also be found in the Welcome email you received when signing up. You may have also received a setup CD, the program can be found on it also.
3. Make sure you are not running any other software that needs the Modem or the port the modem is running on.
4. Browse our Frequently Asked Questions.
   You can view then by clicking here.
5. See your Welcome letter and your Welcome Email for your Account Information, such as Login Name, Password, Dial-up Network, and Default Phone Number.

Calling:

If your still having Trouble please call our Tech Support team at the following numbers: