xixnet.com® Policies

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User Agreement Privacy Refund

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Privacy Policy

Your Information:

The only information we keep about you is the information given to us during the registration process and information from your modem during an on-line session through log files. We do not use any third party advertising. We will not sell, share, or rent this information to others except if:
  1. We are required to do so by law
  2. We have a good-faith belief that such action is necessary in order to conform to the edicts of the law
  3. We are cooperating with law enforcement agencies
  4. We are complying with legal process served upon us.
In order to sign up for our service, a user must first complete a registration form. During registration a user is required to give their contact information (such as name and email address) and provide billing information (such as credit card number and expiration date). This information is solely used to create users a dial-up account. Your e-mail address is used only for account management purposes and to communicate with you (please see “Communications with you” hereunder)

Browser Cookies:

We may use cookies to save temporary variables to give the user a more rich internet experience. All our cookies are only valid for the current session, unless you authorize us too store a long term one by checking items like the "Remember my Name & Password" on the login page. Note: Clicking 'Sign Out' will remove this cookie.

Browser Links:

The xixnet web sites may contain links to other sites (i.e., search engines, news, etc). Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Communications between xixnet and you:

We will not e-mail any third party promotional marketing materials to you at anytime. The only communications you may receive from us deal with:
  1. Billing issues.
  2. Payment information. We may send you e-mail confirmation of credit card approval
  3. Notification of a change to this privacy statement.
  4. Notification of change of our Acceptable Use policy.
  5. Notification of a change to our Refund policy.
  6. Confirmation when we activate/deactivate your account.
  7. We respond to your inquiries.
  8. We want to notify you concerning a change in telephone numbers.
  9. Other news or information we may have for you about us and our services.

Security:

xixnet.com® takes every precaution to protect your information. When you submit sensitive information via the Web, that information is protected both online and off-line.
We use SSL to encrypt all our registration/order forms to protect your sensitive information (such as credit card number)
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of your information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screens when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Our employees are periodically notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our Web site, users can send an email to our Technical Support Department
How You Can Correct Inaccuracies in the Information
If your personally identifiable information changes (such as zip code, phone, email or postal address), we provide you the means to update these information on line via our on line support page. If you no longer desire our Services, we provide a way to delete/deactivate your information. This can usually be done by emailing our Customer Support department, or by U.S. postal mail at the contact information listed below.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate ((so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.))

If, however, we are going to use your information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect your information already stored in our database, we will post a prominent notice on our Web site notifying you of the change. In some cases where we post a notice we will also email you of the changes in our privacy practices.

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